1. Q: What products do you offer?
A: Our product portfolio includes a diverse range of goods, such as wallets, passport holders, handbags, shoulder bags, and more.
2. Q: What is your Minimum Order Quantity (MOQ)?
A: The MOQ is 1 pcs for existing items and 300 pieces for new items or custom designs.
3. Q: How long does it take to produce samples?
A: Sample production typically takes 7-10 working days, depending on the complexity of the design.
4. Q: How can I obtain samples or create my own?
A: We are pleased to provide samples of the items you are interested in. Alternatively, you may submit your own designs for customization. Sample costs will be determined based on the value and complexity of the samples requested.
5. Q: What is your production lead time?
A: The standard production lead time is 30-45 working days, subject to the order quantity and complexity.
6. Q: How do I place an order with you?
A: The order process is as follows:
l Inquiry and Communication: Initial contact and discussion of requirements.
l Quotation: Detailed pricing and terms provided.
l Agreement: Terms and conditions confirmed.
l Sample and Design: Sample production and design finalization.
l Order Confirmation and Proforma Invoice (PI): Formal order placement and invoice issuance.
l Deposit Payment: Initial payment of 30% upon order confirmation.
l Pre-production Samples: Final approval of samples before bulk production.
l Bulk Production: Full-scale manufacturing.
l Balance Payment and Shipping: Remaining 70% payment upon completion, followed by shipment.
l Feedback and After-sales Service: Post-delivery support and customer feedback.
7. Q: What payment methods do you accept?
A: We accept payment via T/T (Telegraphic Transfer). Our standard payment terms are 30% deposit upon order confirmation and 70% balance payment before delivery.
8. Q: How do you ensure product quality?
A: We implement a rigorous six-step quality control process, conducted by our professional QC team:
l Material Inspection: Verification of raw materials.
l Accessories Inspection: Quality check of all components.
l Semi-finished Goods Inspection: Mid-process quality assessment.
l Random Inspections During Production: Ongoing checks to ensure consistency.
l 100% Finished Goods Inspection: Comprehensive final inspection.
l Final Random Inspection Before Delivery: Last-stage quality assurance.
l We also welcome third-party inspections and customer audits.
9. Q: What is your quality guarantee?
A: We are committed to 100% customer satisfaction. Quality is our top priority, and we maintain stringent quality control measures from raw material sourcing to final product delivery. Our factory is certified by SGS and has passed supplier assessments on Made-in-China.
10. Q: What shipping options are available?
A: We offer flexible shipping options to meet your requirements, including sea freight, air freight, and express courier services such as DHL, UPS, and FedEx.
